TERMS AND CONDITIONS | CANCELLATION POLICY

TERMS AND CONDITIONS | CANCELLATION POLICY

Deposit Policy:

Deposit Requirement:

  • To secure your booking, you need to place a deposit of 500,000 VND/person. This deposit is essential to confirm your tour booking. Any bus requests may vary depending on bus availability and daily seat status.

Non-refundable Deposit:

  • The deposit amount will be deducted from the total cost. The remaining balance must be paid upon check-in at Ha Giang Vision.
  • Upon receiving the deposit, you will receive an invoice and final confirmation via email.

Non-refundable Policy:

  • The deposit is non-refundable under any circumstances.
  • In case of cancellation, regardless of the reason, we will not refund the deposit or the total tour cost.

Booking and Cancellation:

  • The deposit ensures your booking for the specified date.
  • If you cancel your booking, Ha Giang Vision reserves the right to retain the entire deposit amount. Once the trip has started, no refunds will be issued for any cancellations.

Booking Transfer:

  • In some cases, Ha Giang Vision may allow you to transfer your booking to another date at our discretion.
  • Transfer requests must be submitted via email and approved by Ha Giang Vision.

Non-payment of Deposit:

  • Failure to pay the deposit within the specified timeframe may result in the cancellation of your booking.

Changes to Terms:

  • Ha Giang Vision reserves the right to amend these deposit terms and conditions at any time. Customers will be notified of any changes.

    Cancellation Policy for Customers Paying 100% Through the Website:
     
  • You can cancel up to 7 days before the experience to receive a full refund.
  • To receive a full refund, you must cancel at least 7 days before the experience start time.
  • Changes made less than 6 days before the experience start time will not be accepted.
  • To receive a 50% refund, you must cancel 4–6 days before the experience start time.
  • If you cancel less than 3 days before the experience start time, the amount you paid will not be refunded.
  • Changes made less than 3 days before the experience start time will not be accepted.
  • The time limits are based on the local time of the experience.
  • This experience is weather-dependent. If canceled due to poor weather, you will be offered a different date or a full refund.

    Contact Information:

  • If you have any questions or concerns regarding the deposit policy, please contact Ha Giang Vision at hagiangvision@gmail.com or via WhatsApp at +84981623096 or +84965443096.

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